Welcome to TAW Store.
These Terms and Conditions govern your access to and use of our online store, including its pages, links, tools, features, products and services.
By using the Store, you agree to the provisions stated on this page. Please read them carefully before making a purchase.
The Store’s services are available to individuals who have the legal capacity to represent themselves under the laws of Saudi Arabia.
If you are under 18 years old, you may only use the Store under the supervision of a parent or legal guardian who agrees to these Terms and Conditions.
Users accessing the Store from outside Saudi Arabia are responsible for complying with the laws applicable in their location.
These Terms and Conditions replace previous oral or written understandings unless additional terms apply to a specific product or service.
You must not violate or attempt to violate the security of the Store. Prohibited activities include:
Activities that threaten the Store or network security may result in civil or criminal liability. TAW may investigate suspected violations and cooperate with the relevant authorities where required.
We recognise our responsibility to protect personal information and take reasonable measures to safeguard it.
Personal information may be processed through the systems and service providers used to operate the Store, fulfil orders, process payments and provide customer support.
If you have an objection or enquiry regarding the processing of your personal information, please contact TAW through the communication channels available on the website.
Information provided during registration is handled in accordance with the Store’s privacy practices.
You are responsible for:
TAW is not responsible for losses caused by a customer’s failure to protect their password or account information, except where otherwise required by law.
By using the Store, you agree to receive electronic communications through email, newsletters, Store notifications or other available electronic channels.
Electronic notices and transactions may be treated as legally valid communications where permitted by applicable law.
TAW may monitor, record or retain customer calls, emails or other communications for training, quality assurance and service improvement purposes, subject to applicable data protection requirements.
TAW aims to present accurate information about products, including availability, prices, specifications, images and relevant features. However, occasional typographical or technical errors may occur.
Product colours and packaging may appear differently depending on screen settings, photography and product updates.
Publishing product information, marketing materials, advertisements or offers does not guarantee that a product, price or promotion will remain available at all times.
If an order is placed using an incorrect price or inaccurate product information, TAW may contact the customer to explain the issue, request confirmation or cancel the affected order and notify the customer.
Product availability and prices may change without prior notice.
Customers must provide a complete and accurate delivery address, including the building or villa number, apartment number where applicable, street, city, recipient’s name and telephone number.
Delivery is provided through independent shipping companies and is generally offered as a door-to-door service. In some locations, the customer may be required to collect the shipment from the nearest shipping provider’s office.
If delivery fails because the customer provided an incorrect address, name or telephone number, or because the shipping provider could not access the address or contact the customer, the customer may be required to collect the order from the nearest branch.
If the customer does not collect the shipment within the required period, the order may be cancelled and the customer may be responsible for the applicable shipping charges.
Purchases may be completed online using the payment methods available on the Store. All prices and financial transactions are processed in Saudi riyals unless otherwise stated.
Available payment methods may include Visa, Mastercard, Mada and other options displayed during checkout.
The customer will receive an on-screen confirmation when an online payment is accepted. If a transaction is rejected or cancelled by the payment provider, the customer should contact the issuing bank or payment provider.
TAW does not directly store card information entered through the electronic payment gateway. Payment details are processed through the relevant payment service provider and protected using its applicable security measures.
Payment information will not be disclosed to third parties except where required to process the transaction, verify its legitimacy or comply with a lawful request from an authorised authority.
Customers must use valid payment information and a card or payment method that they are legally authorised to use.
The customer is responsible for the unlawful or fraudulent use of payment cards or payment methods.
If TAW cannot provide all or part of a paid order, the customer will be notified and the relevant amount will be returned through the original payment method within the period stated by the Store, which may take up to 20 business days.
TAW may cancel an order in the following cases:
To request cancellation, the customer must contact TAW.
An order may be cancelled before it is shipped. If cancellation is requested after shipping, cancellation or shipping charges may apply.
The Store may compare the time the order was shipped with the time the cancellation request was received.
The customer may also request cancellation if TAW is unable to fulfil or deliver the order within 20 business days from the date of order confirmation.
These Terms and Conditions are governed by the laws and regulations applicable in the Kingdom of Saudi Arabia.
If the English translation differs from the Arabic version, the Arabic version shall prevail.
