Exchange and Return Policy

What Is TAW Store’s Exchange and Return Policy?

At TAW, we recognise the importance of product quality and proper handling when purchasing dietary supplements.

Due to the nature of these products, dietary supplements may only be returned or exchanged if they arrive damaged as a result of shipping or if the customer receives an incorrect product.

Eligible exchange or return requests may be submitted within 14 days from the date of purchase and receipt of the order.

What Should I Do If I Receive an Incorrect, Damaged or Suspected Counterfeit Product?

If you receive a product that is different from what you ordered, arrives damaged or appears not to be authentic, contact us through the communication channels available on the website.

TAW will issue an electronic return shipping label where applicable.

The following conditions apply:

• The product must be packaged in the same way it was received.
• The returned product will be inspected by the TAW team.
• After the return is approved, TAW will cover the applicable return shipping costs.
• The customer may choose between receiving a replacement product in proper condition or obtaining a refund.
• If a refund is selected, the product price and eligible shipping charges will be returned within 14 days of receiving and approving the returned shipment.

What Is the TAW Golden Guarantee?

The Golden Guarantee is a separate programme created to protect eligible customers in specific cases covered by its published terms.

Eligibility, compensation and claim requirements are subject to the conditions stated on the Golden Guarantee page. The Golden Guarantee does not automatically apply to every product or order.